1. Introduction and Scope

At Hotel Swisston Palace, we are committed to maintaining the trust and confidence of our guests. This policy details our procedures to protect your privacy and outlines your rights regarding the personal data we hold.

This policy applies to all guests, visitors, and users of our services, including our website, booking channels, and hotel premises.

2. Information We Collect from Guests

We collect essential information required to process your reservation, manage your stay, and comply with legal requirements (such as government identification for check-in).

2.1 Personal Information You Provide (Booking & Check-in)

This information is collected when you make a booking, check-in, or use services like the spa or concierge:

• **Identity and Contact Data:** Name, address, phone number, email address.
• **Reservation Details:** Check-in/check-out dates, room type, special requests (e.g., dietary needs).
• **Government ID:** Passport, Aadhar Card, or other mandatory photo identification required for legal compliance during check-in.
• **Financial Data:** Credit card details (used only for reservation guarantee or payment processing).
• **Guest Preferences:** Information on service preferences, room location, or travel companions.

2.2 Information Collected Automatically (During Your Stay)

We automatically collect and store certain information necessary for safety and service delivery:

• **CCTV Monitoring:** For the safety and security of our guests and premises.
• **Wi-Fi and Usage Data:** Connection logs, device identifiers, and website usage statistics.
• **Key Card Usage:** Records of room access for security and operational purposes.

3. How and Why We Use Your Information

We use the information we collect strictly to deliver high-quality hospitality services and ensure legal compliance:

• **Fulfilling Services:** To manage your reservations, process payments, and prepare your Deluxe or Suite room.
• **Safety and Security:** To protect our guests and property via CCTV and access monitoring, as required by law.
• **Legal Compliance:** To maintain records required by Indian law, including guest registration forms (Form C/E).
• **Communication:** To send reservation confirmations, pre-stay communication, and, with your consent, promotional offers.
• **Personalization:** To tailor services to your known preferences during future stays.

4. Information Sharing and Disclosure

We treat your personal data with the utmost confidentiality. We do not sell your personal data to third parties. Sharing only occurs under limited circumstances:

4.1 With Service Providers

We may share data with third-party service providers (e.g., payment processors, property management systems) who are strictly required to use the data only to perform services on our behalf.

4.2 For Legal Compliance (Mandatory)

We are obligated to disclose personal data, including identity and passport information, to law enforcement and governmental authorities (such as the Foreigners Regional Registration Office - FRRO) as required by Indian law.

4.3 With Your Consent

We will share personal information outside of these reasons only when we have obtained your specific, documented consent.

5. Data Security and Retention

We employ rigorous security measures to protect your information, both online and offline:

• **Encryption:** Our website and booking platform utilize **SSL encryption** for secure data transmission.
• **Access Control:** Access to physical and electronic guest records is strictly limited to authorized personnel who require it for hotel operations.
• **Retention:** We retain personal data for the duration necessary to fulfill the purposes outlined in this policy, including mandatory legal retention periods (e.g., guest registration records as required by the government).

6. Your Rights and Choices

As a guest, you maintain certain rights regarding your personal information, where those rights do not conflict with our legal obligations in India:

• The right to **access** or view the personal information we hold about you.
• The right to **correct** inaccurate or incomplete personal information.
• The right to **opt-out** of marketing and promotional communications at any time.

7. Changes to This Policy

We may update this Privacy Policy periodically. We will always notify you of significant changes by posting the new policy on this page and updating the effective date at the top.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of such changes.